10 issues to consider when choosing an Internet based test vendor

Choosing a provider of Internet based assessments for employee selection can be a confusing and difficult process. These 10 tips provide a brief set of guidelines for asking online test vendors the basic questions needed to ensure you choose the best system for your needs.

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1. Does the system meet legal standards?

This is the most critical issue with any employment test. Be sure the system provides for the clear identification of traits/competencies needed for success at a job and can demonstrate evidence that the test or items used to measure each is related to job performance (this is known as test validation). The test provider should have detailed technical manuals that support their products. For more information see: "Testing and Assessment - An Employer's Guide to Good Practices" (Available at http://www.uniformguidelines.com/).

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2. Consider the background of test takers.

Look at the how the test is delivered. Does it require a great deal of technical knowledge; does it require users to have extremely sophisticated equipment? Look at the individual items and think about how they will make the test taker feel, could any of the items be considered inappropriate? Think about how long the test takes to complete. Remember that if it takes over 30 minutes you risk losing applicants. Make sure that the system is easy to use.

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Does the test provider use an ASP model?

These models offer an advantage over systems where applicants are emailed a test and asked to email the test back. These systems are also scalable so that they can handle very large numbers of applicants very easily.

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How easy is the system for HR personnel to use?

An overly complex system or one that is not easy to understand will never gain the acceptance needed to provide maximum ROI.

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How is the test scored and results delivered?

Tests that are part of an ASP model will be scored automatically and results delivered in real time. Less sophisticated systems may require time between test administration and scoring. ASP systems offer a distinct advantage because they allow for the real time delivery of other critical information such as an applicant’s rank compared to all other applicants.

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Does the test provider conduct a technology audit as part of the implementation process?

It is critical that the technology of the testing system be compatible with that in use at the organization. Make sure that tests can penetrate firewalls within organizations. For geographically distributed organizations, it is critical to do this for every location that will be using the system.

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Can test results easily be integrated with other systems such as applicant tracking systems (ATS) and HRIS systems?

The ability to integrate in this manner will offer an advantage in that it will provide flexibility and make the system more attractive to those who use it.

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Does the test provider offer full technical support?

Remember that test takers can log on and take tests at any time of the day or night. Failing to provide test takers with easy access to help can be damaging to the image of the organization asking applicants to take the test.

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What security measures are offered with the test?

It is important that test providers have some plan to deal with the fact that it is difficult to check identities of persons taking tests remotely. Also all data transmitted over the Internet should be encrypted.

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Can the system be customized to meet your needs?

A major disadvantage of using an ASP model is that they often do not allow a lot of freedom for customization of the system. It is important that any system chosen be able to meet your specific needs. Often test providers also provide consulting services to tailor aspects of the system to meet purchaser’s needs.